Canada-Wide Early Learning Childcare Program (CWELCC)

 

Tender Loving Daycare, Cambridge understands that families need childcare fees to be reasonable. To support this, we enrolled in the CWELCC Funding Program with our Municipal Manager, The Region of Waterloo. Our fees will reflect the status of this program and parents will be advised of their fees in writing. All fees are due regardless of absenteeism/illness, inclement weather/acts of Nature beyond our control, or public holidays. Unfortunately, part-time families may not be able to make up absent days on another day, unless there is available space. Fees are to be paid in advance of care in the amount according to your payment schedule.

Payment Options:

Cheques or cash are accepted for payment. We no longer accept e-transfer. Fees must be paid on the Friday before the care is given to your child.

 

If you are paying in cash, please submit payments ONLY to the Supervisor or Designate and wait for your temporary receipt – you must keep this receipt for your records to compare against your Tax receipt. The Centre will not be held responsible for fees not given directly to the appropriate person.

 

An NSF charge of $25.00 for all payments returned. After two NSF cheques, you will be required to pay by cash.

 

Families whose fees are overdue will be sent a letter of reminder. If appropriate action is not taken, we may be required to suspend services.

Regional-subsidized services may be available to eligible families. Further information may be obtained from Region of Waterloo Children's Services website:

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https://regionofwaterloo.onehsn.com/ux_2_0

 

Tax Receipts

 

We do not regularly issue weekly invoices or receipts. Every February, childcare tax receipts for the previous year’s fees will be available at the centre for income tax purposes. Parents must sign them at the office. Receipts will be issued for all accounts paid in full. Only one receipt may be issued. Replacement receipts will cost $25.00/issuance.

 

Withdrawal / Changes of Care Required

 

It is imperative to remember that any notice of withdrawal must be made in writing to the office to apply your security deposit. Written notice must be received 10 business days (2 weeks) before your child's last day. Unused holiday credits may not be used during a withdrawal period. If proper notice is not received, your security deposit will be kept instead of the notice.

 

Unfortunately, due to the demand for quality childcare in the area, we cannot hold or guarantee a replacement space if you wish to temporarily withdraw your child. In the instance that you are required to withdraw your child, you will be placed on a waiting list and every effort will be made to find you a space upon your requested return date.

 

If you wish to drop days of care required, you must notify the office in writing 10 business days (2 weeks) before the time of the change. Additional days may be picked up as available at the current daily rate. Please speak to your centre supervisor about availability.

 

Tender Loving Daycare may terminate services at any time if policies are not being followed or program fees are not paid.

 

Late Pick-up Policy

 

Infants should be picked up no later than 5:30p.m. All other class rooms no later than 6:00 pm out of the centre.

 

Children still in attendance after this time will be charged $5.00 within the first 5 minutes and $1.00/per minute thereafter. Please note that this fee is per child not per family. Multiple children require multiple charges. A late form will be provided for parents to sign. Any late fees must be given directly to the staff member on the closing shift to compensate for the inconvenience of staying overtime.

 

A child will be held at the centre for a period of 1-hour following closing. If by that time, a parent/guardian or designated emergency person has not contacted us or picked up the child, Family and Children's Service will be contacted for assistance.